CGAGA Support Center

CGAGA support team is keen on users' questions and feedback.

General Questions About Cgaga Software

  • What’s the values and beliefs of Cgaga Software?  

Cgaga Soft believes in the accordance of technology and art which can make our lives easy, simple, happy and relaxing. Cgaga Soft also values families and friends. That’s why our product Fotosifter encourages organizing, sharing and bonding.

  • Are Cgaga software’s product flawless or bug free?  

Fotosifter is our first PC software product. We are starting from the very beginning while we are growing fast at the same time. Our product Fotosifter is neither flawless nor bug free. You might encounter a few little bugs when using the older versions. However, we are diligently and constantly optimizing Fotosifter on a daily basis, and we pay strong attention on users feedback and opinions. We optimize our products based on users’ needs. Therefore, you are welcome to send us any of your feedback.

  • Can I cancel my order after placing it?  

We do provide trial versions for our product(s) which are functionally the same as the full version, only with limitations on extend. It’s advisable that you try out the trial version first to see if the software meet your needs before purchasing. The differences between trial version and full version of Fotosifter are listed on its pricing page. Due to the automated way that orders are processed and fulfilled via payment platforms, once an order is processed it cannot be cancelled. Notwithstanding, you can still have a refund. Refer to our refund policy for what can be done.

  • If I purchased a single-user license, can I use the program on another computer?  

As what have stated prior, Cgaga Soft values families and friends, and encourages sharing and bonding. Therefore, each of the single-user license of our products are not rigidly adhere to one computer. Instead, Cgaga software offers scalable license which means that a single-user license can be used on at most 5 computers.

  • Does my license work with both Mac (macOS) and Windows platforms?  

Nope. The license does not work for both Mac (macOS) and Windows platforms. Mac and Windows versions are two different programs for two different operation systems, so the license for Windows version couldn't register the Mac version and vice versa. If you have purchased the license for the wrong operation system, please contact us to help you exchange the license or you can purchase the license for the correct operation system from our official website and contact us to refund the wrong order. If you have changed your computer from Windows to Mac, or from Mac to Windows, and would like to reinstall the program to the new computer, you may contact our support team for a discount to purchase a new license for the new computer. Also, please note that at the current time, we only issued out the Windows version of Fotosifter; the macOS version are under development and will be issued out in the next a few months.

Questions on Fotosifter

  • How do I complete activation or registration?

After launching Fotosifter, you'll be asked to register the software. If you have purchased the license, then you can get the registered license and email address in your email box. If you haven't purchased the license yet and accidentally dismissed the hint, you can also click the cart icon on the top right corner of the software interface (window) to make the purchase. After purchasing, you’ll receive the order information as well as the license code in your email. Then, type in the licensed email and license code in the software, click "Activate" to unlock the full version. Once the activation is successful, your software will be unlocked to full version instantly and you can enjoy all features without limitation.

  • Why can't some small images be imported?  

Many users do not want to have small pictures imported, such as thumbnails and icons. In order to free users from getting annoyed by such trivial irrelevant pictures, we have currently set Fotosifter to automatically filter out images whose pixel dimensions are less than 256 × 256 in advance. That’s why some small pictures are not imported. However, if you think this is unreasonable, please let us know the scenarios in which you often need to import small sized images. Our team will try to find out an alternative way.

  • Where should I install Fotosifter? Any recommended installation paths?   

Normally, you can install the software anywhere in your disk such as disk C. But, please avoid setting some special functioned places as your installation path, such as “desktop” and “document”. Separate any software, besides Fotosifter, from your document file folders. Thus, if you want to change the installation paths or uninstall the program, your files won’t have the risk to be accidentally deleted.

  • What is the difference between the trial version and paid version of Fotosifter?  

The unlicensed version of Fotosifter contains all of the same functions as what the activated version possesses. The only difference is that the pictures and videos to be exported in the unlicensed version will be watermarked (for slideshow videos) and limited in amount (for photos). Please check the detailed elaboration below.  

1. The picture below shows the pop-up hint you will meet when you are exporting pictures in unlicensed version.

As shown in the picture, unlicensed version allows users to export with a maximum of 50 pictures in total.

export limit of unlicensed version

2. If you are not troubled by this number limit, you can choose export pictures in batches, each time exporting 100 pictures.

Notwithstanding, You are recommended to activate the unlicensed version because as long as you purchased the license and unlock the full version, you are free from any limitations.

3. The below shows the button you can click to activate.

stpes to export photos
  • How to activate Fotosifter? 

There are various ways to activate and several buttons in the program that you can to click to activate. The detailed ways and steps are shown below.  

Way 1: Manual Activation

There are various ways to activate and several buttons in the program that you can to click to activate. The detailed ways and steps are shown below.

Step 1. Open Fotosifter and click “Help” on the top menu bar to draw out the options.

activate Fotosifter step 1

Step 2. Click the “Online Activation” option in the drop down list. Then, you will be presented with a pop-up window.

activate Fotosifter step 2

Step 3. Type in your email address and the activation code (i.e. license code). Then you may notice that the “Activate” button turns into color green from gray. Click the green “Activate” button to complete the activation. 

activate Fotosifter step 3

Warm reminder: Please make sure that you type in the correct email address.

Way 2: Activate from Other Places

Situation 1. Activate from the launch. Upon launching Fotosifter, you’ll get the hint as the following picture shows. You can type in the email address and activation code (i.e. license code). Then click “Activation”.

activate Fotosifter alternative way 1

Situation 2. Activate from the exporting interface. If you are using the unlicensed free trial version of Fotosifter to export photos, you’ll get a pop-up hint to advise you to activate the program. Click the “Activate” button to activate the software.

activate Fotosifter alternative way 2
  • How to reactivate Fotosifter after I change or format my computer?

Each Fotosifter license key is available for up to five computers, so if you have another computer, you can still activate it following the activation steps explained in the above question. If you have formatted your computer, you can also follow the activation guide to reactivate it.

  • Must I register an account with password to activate Fotosifter?

Not at all. Convenience is what Fotosifter always tries to bring to users. You only need to input your email address and the activation code to register. There’s no need to register an account with a password.

  • What should I do if I typed a wrong email address, or I want to change my email?

Currently our users cannot change the email used for purchase by themselves. If you typed in a wrong email at the very beginning during purchase or you want to change the email address, please reach our support team so they can continue to help troubleshoot this issue for you. There are 3 ways to reach our support team: 1) email to; 2) click to open the chat bubble at the right-bottom corner; 3) describe your problem by sending instant messages on Support Center.  

  • How to get and launch Fotosifter on my computer?

Basically, there are 3 steps: 1.Download;2.Install;3.Run.Check the following elaboration for details.

Step 1. Download Fotosifter from our website. You can click any buttons which are named either "Free Download" or "Try It Free" to start downloading directly.

Fotosifter free download button screenshot
Fotosifter try-it-free button screenshot

Step 2. When completing the download, double click the Installation package to starting Installation.

Fotosifter package icon
Install Fotosifter

Step 3. Click the "Run" button in the final window, or close the window and click the shortcut icon of Fotosifter to launch it. Done!

  • What to do if the installation process was stuck at 0%?

If the installation was stuck at the very beginning, you can try the following method to see if this issue can be solved.

Method 1. Check whether the anti-virus programs on your computer have blocked the installation. If any, turn off the an-virus programs (e.g. McAfee), then install Fotosifter again and check if it works.

Method 2. Check whether the Ransomware Protection setting on your Windows 10 has blocked the installation. Win10 Ransomware project can prevent some of the programs on your computer from installing categories to the Documents folder. This may cause the installation failure as well as the project-saving failure. 

The steps shown underneath can help you disable Ransomware project:

Step 1. Use Win10 Cortana Search and input “Windows Defender Security Center“, find it and click to open.

open windows defender

Step 2. In the interface of Windows Defender Security Center, select Virus&threat protection.

Windows virus and threat protection

Step 3. "Ransomware protection" is at the lower place.

Windows ransomware protection

Step 4. Click to turn it off. Then, install Fotosifter again.

turn off ransomware
  • How to upgrade Fotosifter?

By several mouse clicks, you can upgrade Fotosifter. There are 2 ways to do it.

Way 1. Auto Update.

If your program is not the latest version and you’ve enabled auto update in the settings, then, upon launching, Fotosifter starts to update to the newest version automatically. You can check or uncheck the auto update option according to your needs.

auto update Fotosifter

Way 2. Manual Update. 

Step 1. Click “Help” on the top menu bar to draw out the sub-options.  

Manually Update Fotosifter step 1

Step 2. Click the “Check Update” option in the drop down list to start updating.

Manually Update Fotosifter step 2
  • Is it free to upgrade to Fotosifter from an older version?

Yes. You can upgrade to higher versions of Fotosifter for free.

  • How to edit pictures in Fotosifter?

Firstly, you need to enter the edit mode to modify photos and pictures.There are two ways entering the edit mode. Please check the following guides.

Way 1. Click to select a picture in thumbnail mode. Then, click the “Edit” icon on the top tool bar. Now, you can modify the picture.

Enter Picture Edit Mode in Fotosifter Way 1

Way 2. Double click (left) the image which you want to edit, and you'll enter the picture edit mode subsequently.

Enter Picture Edit Mode in Fotosifter Way 2
  • Can I use Fotosifter to make my own slideshow videos?

Yes! Below are three demo slideshow videos made by Fotosifter.

Transition Effects

Eye-catching Effects. Eye-catching effects render your pictures into something special and cool!

Re-color Pictures

Get Trendy. Combine re-colored photos with photo wall, making your slideshow a fancy video!

Add Music Clips

Get the beat. Make your text swing and beat. Your slideshow will be simple and neato.

More to Ask or to Say? Your Feedback, Our Concern.

We care about Cgaga users as well as partners. Your opinions Matter. Leave your message here; we will get in touch with you as soon as possible.

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