CGAGA Help Center

CGAGA support team is keen on users' questions and feedback.

Popular topics

Download and Install

How to upgrade Fotosifter? Is it free to upgrade to Fotosifter from an older version?

Yes. You can upgrade to higher versions of Fotosifter for free. By several mouse clicks, you can upgrade Fotosifter. There are 2 ways to do it.

Way 1. Auto Update.

If your program is not the latest version and you’ve enabled auto update in the settings, then, upon launching, Fotosifter starts to update to the newest version automatically. You can check or uncheck the auto update option according to your needs.

auto update Fotosifter

Way 2. Manual Update. 

Step 1. Click “Help” on the top menu bar to draw out the sub-options.

Manually Update Fotosifter step 1

Step 2. Click the “Check Update” option in the drop down list to start updating.

Manually Update Fotosifter step 2

Where should I install Fotosifter? Any recommended installation paths?   

Normally, you can install the software anywhere in your disk such as disk C. But, please avoid setting some special functioned places as your installation path, such as “desktop” and “document”. Separate any software, besides Fotosifter, from your document file folders. Thus, if you want to change the installation paths or uninstall the program, your files won’t have the risk to be accidentally deleted.

Must I register an account with password to activate Fotosifter?

Not at all. Convenience is what Fotosifter always tries to bring to users. You only need to input your email address and the activation code to register. There’s no need to register an account with a password.

How to get and launch Fotosifter on my computer?

Basically, there are 3 steps: 1.Download;2.Install;3.Run.Check the following elaboration for details.

Step 1. Download Fotosifter from our website. You can click any buttons which are named either "Free Download" or "Try It Free" to start downloading directly.

Fotosifter free download button screenshot
Fotosifter try-it-free button screenshot

Step 2. When completing the download, double click the Installation package to starting Installation.

Fotosifter package icon
Install Fotosifter

Step 3. Click the "Run" button in the final window, or close the window and click the shortcut icon of Fotosifter to launch it. Done!

How to activate Fotosifter?

There are various ways to activate and several buttons in the program that you can to click to activate. The detailed ways and steps are shown below.  

Way 1: Manual Activation

Step 1. Open Fotosifter and click “Help” on the top menu bar to draw out the options.

activate Fotosifter step 1

Step 2. Click the “Online Activation” option in the drop down list. Then, you will be presented with a pop-up window.

activate Fotosifter step 2

Step 3. Type in your email address and the activation code (i.e. license code). Then you may notice that the “Activate” button turns into color green from gray. Click the green “Activate” button to complete the activation. 

activate Fotosifter step 3

Warm reminder: Please make sure that you type in the correct email address.

Way 2: Activate from Other Places

Situation 1. Activate from the launch. Upon launching Fotosifter, you’ll get the hint as the following picture shows. You can type in the email address and activation code (i.e. license code). Then click “Activation”.

activate Fotosifter alternative way 1

Situation 2. Activate from the tool bar. If you are using the unlicensed free trial version of Fotosifter to export photos, you’ll get a green button on the tool bar to activate the program. Click it to activate the software.

activate Fotosifter alternative way 2

What should I do if I typed a wrong email address, or I want to change my email?

Currently our users cannot change the email used for purchase by themselves. If you typed in a wrong email at the very beginning during purchase or you want to change the email address, please reach our support team so they can continue to help troubleshoot this issue for you. There are 3 ways to reach our support team: 1) email to; 2) click to open the chat bubble at the right-bottom corner; 3) describe your problem by submitting the contact form below.  

How to reactivate Fotosifter after I change or format my computer?

Each Fotosifter license key is available for up to five computers, so if you have another computer, you can still activate it following the activation steps explained in the above question. If you have formatted your computer, you can also follow the activation guide to reactivate it.

What to do if the installation process was stuck at 0%?

If the installation was stuck at the very beginning, you can try the following method to see if this issue can be solved.

Method 1. Check whether the anti-virus programs on your computer have blocked the installation. If any, turn off the an-virus programs (e.g. McAfee), then install Fotosifter again and check if it works.

Method 2. Check whether the Ransomware Protection setting on your Windows 10 has blocked the installation. Win10 Ransomware project can prevent some of the programs on your computer from installing categories to the Documents folder. This may cause the installation failure as well as the project-saving failure. 

The steps shown underneath can help you disable Ransomware project:

Step 1. Use Win10 Cortana Search and input “Windows Defender Security Center“, find it and click to open.

open windows defender

Step 2. In the interface of Windows Defender Security Center, select Virus&threat protection.

Windows virus and threat protection

Step 3. "Ransomware protection" is at the lower place.

Windows ransomware protection

Step 4. Click to turn it off. Then, install Fotosifter again.

turn off ransomware

Can I install on another computer?

Yes. As what have stated prior, Cgaga Soft values families and friends, and encourages sharing and bonding. Therefore, each of the paid 3-months and 1-year Fotosifter licenses allow users to install and activate on up to three computers, while a lifetime license allows users to activate on five computers.

Error: .dll file missing

This problem is usually caused by a lack of files on your computer. To solve this problem, we have integrated the corresponding installation files into the software installation directory beforehand. Installation method is as follows:

Step 1. Right click Fotosifter shortcut > Properties > Open file location.

Right click Fotosifter shortcut > Properties > Open file location.

Step 2. Find the program named VC_Redist. X64 ~2015-2019 and install it. After the installation, the problem was solved.

 Find the program named VC_Redist. X64 ~2015-2019 and install it


Can I use Fotosifter to make my own slideshow videos?

Yes! Below are three demo slideshow videos made by Fotosifter.

Transition Effects

Eye-catching Effects. Eye-catching effects render your pictures into something special and cool!

Re-color Pictures

Get Trendy. Combine re-colored photos with photo wall, making your slideshow a fancy video!

Add Music Clips

Get the beat. Make your text swing and beat. Your slideshow will be simple and neato.

Why can't some small images be imported?

Many users do not want to have small pictures imported, such as thumbnails and icons. In order to free users from getting annoyed by such trivial irrelevant pictures, we have currently set Fotosifter to automatically filter out images whose pixel dimensions are less than 256 × 256 in advance. That’s why some small pictures are not imported. However, if you think this is unreasonable, please let us know the scenarios in which you often need to import small sized images. Our team will try to find out an alternative way.

How to edit pictures in Fotosifter?

Firstly, you need to enter the edit mode to modify photos and pictures.There are two ways entering the edit mode. Please check the following guides.

Way 1. Click to select a picture in thumbnail mode. Then, click the “Edit” icon on the top tool bar. Now, you can modify the picture.

Enter Picture Edit Mode in Fotosifter Way 1

Way 2. Double click (left) the image which you want to edit, and you'll enter the picture edit mode subsequently.

How to sort photos in Fotosifter?

Step 1. Import Photos

Import photos from folders or medias, or by on-click Full Scan your disk. The Fotosifter supports common image formats such as GIF, JPEG, JPG, PNG, RAW, etc., so don't worry about formatting, just enjoy the process of organizing your images.

Import Photos

Step 2. Start Auto Sort

Utilize one-click auto sort to start an easiest way. Face: intelligent facial recognition auto sort photos. Location: based on the location information to sort pictures. Time: sort photos by generated time. Selection: pick out perfect photos in one click.

Start Auto Sort

Step 3. Or You Can Manual Sort Them

Of course you can take full control of your photos. Create tags and add photos to them to start sorting manually, you can also mark them with a red heart symbol to pick your favorites.

Or You Can Manual Sort Them

Step 4. Right Click for More Action

You can do a manual sorting by right click a photo as well. In this way, there are more things you can do, rate a picture from one star to five stars for example.

Right Click for More Action


Supported OS:

Windows 10/ 8.1/ 8/ 7, 64-bit.

Screen Resolution:

1024 × 768 pixels or higher.

Processor Recommendation:

Intel i3 or better multicore processor, 2GHz or above.

RAM Recommendation:

4GB RAM or above (Intel 6th Gen or newer CPU is recommended for processing high definition photos).

Graphics Recommendation:

Intel HD Graphics 5000 or later; NVIDIA GeForce GTX 700 or later; AMD Radeon R5 or later. 2GB vRAM (4GB required for HD photos).

Disk Requirement:

At least 10GB free hard-disk space for installation; Solid State Disk (SSD) is recommended for editing HD photos.


Internet connection is necessary for softwareregistration and online-service access.

Scannable storage devices

Mini cards supported

Mini cards

Including TF cards, SD cards, xD-Picture Card, etc., with appropriate card readers.

Small storage devices supported

Small storage devices

like USB flash drives and memory sticks.

supported medium-sized storage devices
Medium sized devices

such as SSDs (solid state drives), HDDs (hard disk drives), computer disks, etc.

Supported image formats

supported compressed image formats

Compressed image formats:

bmp, dds, eps, exr, gif, hdr, heic, icns, ico, jpeg, jpg, png, svg, tga, tif, tiff, ttf, webp, base64, etc.

supported Uncompressed image formats (RAW)
Uncompressed image formats (RAW):

3fr, arw, cr2, crw, dng, erf, mrw, nef, nrw, orf, otf, pef, raf, raw, rw2, sr2, srw, x3f, etc.

Supported digital devices

supported smart phones and cellphones

Smart Phones and Cellphones

Smart phones and cell phones of multiple platforms including iOS, Android, Symbian, Win 10, Blackberry OS, Tizen, webOS, LineageOS, LuneOS, such as iPhone 11, iPhone XR, iPhone 8, iPhone XS, iPhone SE, iPhone 11 Pro and Max, iPhone 7, iPhone 6, iPhone 5 series, iPhone 4 series, iPhone 3GS, ASOS ROG Phone II, Google Pixel 3a, Google Pixel 4 and 4 XL, Huawei P30 Pro, Samsung Galaxy S10, S10+ and S10e, Samsung Galaxy Note9, Samsung Galaxy S20+ and S20 Ultra, OnePlus 7 Pro and 7T Pro, OnePlus 6T, and some vintages like Nokia phones.

supported cameras


Fotosifter supports cameras, which are either digital or non-digital, of various brands such as Sony, Canon, Nikon, Panasonic, Fuji, Samsung, Sigma, etc.

supported tablet computers

Tablet Computers

Tablet computers of diverse platforms including iPadOS, Windows 8 and 8.1, Win 10, Win 10 mobile, Windows RT, Fire OS, BlackBerry Tablet OS, Halium, Android, iOS, webOS, MeeGo, Tizen, like Microsoft Surface Go, Microsoft Surface Pro, Samsung Galaxy Tab series (S53, S6, A, S4, etc.) iPad, iPad Mini, iPad Air, iPad Pro, Amazon Fire HD, Huawei MediaPad.

Supported video formats

supported export file formats

Fotosifter is able to generate slide show videos in these commonly seen formats:

m4v, mp4, webm, wav, wmv, avi, flv, mov, mpeg, m4p, swf, 3gp, ogg, wma, ogv, etc.

export setting options

Supported Parameter Options:

Encoder: XVIDDIVX 

Eesolution: 4096*2160; 3840*2160; 1920*1080; 1680*1050; 1600*900; 1440*900; 1400*1050; 1366*768; 1360*768; 1280*1024; 1280*960; 1280*800; 1280*768; 1024*768; 800*600;  

Frame rate: 25fps; 23.97fps; 24fps; 30fps; 50fps; 60fps 

Bit rate: 6000kbps; 8000kbps; 10000kbps; 15000kbps; 20000kbps;   

YouTube Uploading Resolution Options:1920*1080; 640*360;  1280*720;  2160*3840

More to Ask or to Say? Your Feedback, Our Concern.

Your opinion matters. Please feel free to leave your message. we will get in touch with you as soon as possible.

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